Eemax Electric Water Heaters Piece of Junk

by KF
(Warner Springs California)

In 2008 when remodeling our home we chose a Eemax Tankless Electric Water Heater and had it professionally installed. It failed during the warranty period with the elements burning out.

Eemax asked us to return the failed unit which we did at our own cost. Then they refused it and we had to pay the return mailing and dispose of the old unit at an e-waste site. They did send us a new unit which we again had installed. Within a few months it also failed within the warranty period.

When contacted by phone Eemax told us it must have been installed improperly. We had a different plumber come out to assure us it had been installed correctly. He said he had nothing but bad experiences with Eemax units. November 13, 2010 we sent a fax asking for a full refund plus our shipping costs. A month later we have yet to hear from Eemax. We have made another request to be reimbursed in full.

We are a retired couple in a rural area on a limited income and now need to buy another water heater.